SolidSpace has a zero tolerance policy for SPAM. All SPAM complaints are taken seriously. SPAM is considered an unethical form of Internet advertising. SolidSpace does not offer email forwards to AOL/Netscape addresses.

If you received a bounce from an email message sent to one of our clients, it may be for one of the following reasons:

• You sent a message with an attachment that is not allowed by our mail servers. Our customers can change / customize the attachments allowed for their domains. By default, the following file types are not accepted:

  .bat
  .pif
  .scr
  .shs
  .vba
  .vbe
  .vbs
  

• Your mail server is black listed in one of the spam reporting services we use:
  
  Spamcop ( http://www.spamcop.net/)
  • The headers of the message attached to the bounce would have a line similar to:
    X-IMAIL-SPAM-DNSBL: (SpamCop, ...)
  
  NJABL ( http://www.njabl.org/listing.html)
  • The headers of the message attached to the bounce would have a line similar to:
    X-IMAIL-SPAM-DNSBL: (dnsbl.njabl.org, ...)
  
  Spamhaus ( http://www.spamhaus.org/)
  • The headers of the message attached to the bounce would have a line similar to:
    X-IMAIL-SPAM-DNSBL: (Spamhaus, ...)
  • Some of our clients may decide to use additional anti-spam protection. The following list explains the X-headers you may find in a bounce message:

    X-IMAIL-SPAM-PHRASE
            The message contains phrases which are used in junk mails
    
    X-IMAIL-SPAM-STATISTICS
            The message has statistically 90% or greater chance of being
            spam (content similar to other spam messages)
    
    X-IMAIL-SPAM-HTML-FEATURES
            The message contains 2 or more HTML tags commonly used in
            spam messages (invalid tags, embedded comments)
    

If you have further questions about our email policy, please email us at postmaster@solidspace.com